QA Junior Analyst - Customer Service Center

Xerox (NYSE: XRX) is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Work directly with the QA Manager
• Monitor and track the tag file output; reports on variance detected and timeliness of delivery
• Create daily, weekly and monthly client reports and deliver them as scheduled to client and Xerox management
• Create internal reports for distribution and prepare supporting documentation as needed for Finance Department
• Receive and track website changes requested; validate changes when ready and report on accuracy of new process; indirectly approve turnover of new website functions
• Validate and approve daily Customer Service Center (CSC) mailing including:
  • File creation and transmission, file receipt and file processing tracking
  • Statements, customer correspondence and violation notices
  • Transaction data, customer information, account information
  • Violation data, image quality and accuracy
• Perform tasks required to complete the Monthly QA and KPI (key performance indicators) report. Detailed review of pre-defined categories and volumes. Task includes documentation of all sample work.

• Strong and proven, analytical skills and ability to identify and communicate problem areas
• Ability to communicate verbally and in writing to client and technical staff required
• Ability to document and track outstanding items to resolution
• Self motivated, energetic, and dynamic individual
• Independent individual who enjoys taking ownership of a task
• Strong organizational and time management skills required
• Positive professional image
• Proficient in Microsoft Excel and Word – Access would be beneficial