Housekeeper

One of the world's largest hospitality companies, Wyndham Worldwide (NYSE: WYN) provides a wide range of hospitality products and services through its global portfolio of world-renowned brands. Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,500 hotels worldwide.

The Housekeeper Compare will support general resort operations by cleaning resort units in the most efficient and effective manner possible, while maintaining the company’s expected high quality standards. The Housekeeper Compare will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations. This compare role allows for the ability to earn more income as you become more efficient and effective.

• Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms: Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies. Makes beds. Replenishes supplies, such as kitchenware and toiletries. Sorts, counts, folds, marks, or carries linens. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors. (65% time)
• Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (10% time)
• Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (10% time)
• Build a “Count On Me” Culture: Create a positive and engaging work environment based on Wyndham’s Count On Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
• Performs other duties as needed (5% time)

Education

High School diploma or equivalent

Knowledge and skills

• Detail oriented with organizational skills
• Familiarity with cleaning products and equipment
• Ability to read and comprehend routine instructions, short correspondence and memos
• Ability to give high priority to customer service
• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
• Must be people oriented and able to work independently or with others as needed

Job experience

Six months related housekeeping experience