Customer Support Specialist

Volusion is a fully hosted, all-in-one shopping cart software trusted by over 40,000 merchants. The platform, designed for small and medium business owners, includes everything you need to succeed.

As a Customer Support Specialist you will deliver WOW experiences by providing technical support for our merchants. Every call, chat or ticket is an opportunity to educate our customers on our industry leading Volusion software. Each interaction is an opportunity to show them what you are made of! We are a 24x7 environment so there are a variety of available shifts.

• Respond to customer product and service inquiries via phone, chat session or CRM ticket
• Meet and exceed service level goals set for the Customer Experience team
• Proactively communicate with customers to help them understand the interworking's of our products and services
• Troubleshoot customer issues pertaining to product usage and configuration
• Troubleshoot possible flaws with web-based software product
• Have fun and kick butt at all times

• Previous experience working in a customer service or technically oriented field
• Must be able to communicate in a clear and logical fashion verbally and in writing
• Must take pride and satisfaction in helping people
• Must possess patience and thoroughness
• Must prioritize identifying and solving problems above merely answering questions
• Ability to effectively solve complex problems and explain it in simple form
• Understanding of DNS and Email
• Some knowledge of HTML, CSS, and SQL preferred
• Basic understanding of internet browsers
• Knowledge of e-commerce a plus
• Be able to type at least 45 wpm