Branch Manager

Deliver Results with Integrity, Be Passionate and Have Fun, and Enhance Lives Every Day: it's the way in which we embrace these values that defines us as a company. Living these values day in and day out drives our exemplary customer service and has led Veterans United to become a leader in the VA Loan industry.

Veterans United Home Loan is seeking a Branch Manager. As a Branch Manager, you serve in both an operations management and Loan Officer capacity for a Veterans United branch location.

• Interview borrowers and obtain and/or verify information and documentation.
• Educate borrowers on loan process and product/service alternatives.
• Analyze borrowers’ information to determine feasibility of pre-approving and obtaining a loan.
• Communicate loan status regularly with clients, responding promptly to inquiries and concerns via email and phone.
• Serve as branch liaison to/from home office, managing limited human resource functions, compliance requirements, financial management, and local marketing activities.
• Point of escalation and oversight for site Production and Operations.
• Supervise team, schedules, and assign duties.
• Responsible for employee actions, including staffing, performance management, and development.
• Remain knowledgeable on company and industry guidelines and processes.

Necessary Skills:

• High attention to detail.
• Leadership skills.
• Thrive in a highly cooperative work setting.
• Thrive in fast-paced, results-oriented environment.
• Exemplary customer service skills.
• Strong interpersonal communication skills (written and verbal).
• Ability to motivate and encourage a high-performing diverse team.
• Effective communication and conflict resolution.
• Quantitative and analytical decision making skills.
• Aptitude for interpreting and analyzing financial and general business information and procedures.

Job Requirements:

• Management experience preferred, but not required.
• Experience in the mortgage industry.
• Proficient in basic computer technologies, appropriate for an internet-based company.
• Knowledge in Excel, Word, and PowerPoint.
• NMLS licensed or become licensed upon employment.