User Experience Content Strategist

We all love what we do, and we all love doing it together, because we demand the best people to make the best Venmo. Venmo was founded on the principles of breaking down the foreboding walls of financial transactions to make them intuitive and even fun with friends. And it worked, people love sending money with Venmo.

Our Product Design team is looking for a UX Content Strategist who’s equal parts storyteller, design thinker, and user experience designer. This is a product design role, but rather than thinking in terms of wireframes and user interfaces, this designer will be thinking about the tone, meaning, and ordering of words within the product to bring clarity, consistency, and delight to the user experience. The role will be the champion of content-first design in every project and product they work on. They’ll help the team identify the right conversation from the beginning, and help them build an experience around it. If the experience has already been designed or needs improvement, the role will help the team find the right language to dramatically refine the experience.

• Help run workshops with Product, Design, and Engineering on how to improve the content at the core of our customer experience like sign-ups, money transfers, connecting with friends, and sharing stories.
• Collaborate with your design teammates to influence page layouts, interactions, and visual designs.
• Transform high-level product or feature requirements into clear and engaging stories for our customers.
• Design and document a consistent, relevant, and on-brand tone across a range of customer touch points including micro-content, UI labels, help copy, and even emails and long-form copy.
• Develop a styleguide for our conversational design language that’s flexible yet rigorously comprehensive.
• Plan and write content for web and mobile interaction flows and product messaging.
• Collaborate with our Legal, Operations, and Communication teams to ensure what we say is always consistent with our core values.
• Participate in design sprints where we work on big ideas together, co-write testing scripts, and help synthesize and document user feedback from the perspective of a content creator and innovative storyteller.
• Serve as one of the design team’s most important partners to our marketing team, contributing to the refinement and evolution of the Venmo brand tone and voice.
• Use data and research to evaluate content’s impact in the product experience, and push for measurable, continuous improvement.

• Help run workshops with Product, Design, and Engineering on how to improve the content at the core of our customer experience like sign-ups, money transfers, connecting with friends, and sharing stories.
• Collaborate with your design teammates to influence page layouts, interactions, and visual designs.
• Transform high-level product or feature requirements into clear and engaging stories for our customers.
• Design and document a consistent, relevant, and on-brand tone across a range of customer touch points including micro-content, UI labels, help copy, and even emails and long-form copy.
• Develop a styleguide for our conversational design language that’s flexible yet rigorously comprehensive.
• Plan and write content for web and mobile interaction flows and product messaging.
• Collaborate with our Legal, Operations, and Communication teams to ensure what we say is always consistent with our core values.
• Participate in design sprints where we work on big ideas together, co-write testing scripts, and help synthesize and document user feedback from the perspective of a content creator and innovative storyteller.
• Serve as one of the design team’s most important partners to our marketing team, contributing to the refinement and evolution of the Venmo brand tone and voice.
• Use data and research to evaluate content’s impact in the product experience, and push for measurable, continuous improvement.