Spa Concierge

Vail Resorts is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations.

A Spa Concierge at the Vail Marriott greets guests to a luxurious spa environment, maintains guest and group accounts, assists with facility orientation and actively works to provide guests with a relaxing spa experience. Responsible for ensuring complete client and member satisfaction by providing full guidance and consultation in scheduling, confirmation, and check-out procedures. Maintains clean and organized work areas and well-stocked supply of products. Provides guests with locker, robe/slippers and tour of spa facilities as needed. Typically requires one year related experience.

• Book appointments by phone, walk in, email or fax. Schedule appointments and cancellations accurately.
• Have knowledge and provide details of services offered. Have knowledge of current spa specials and group discounts / specials.
• Check in / out spa guests. Deal with guest issues.
• Have knowledge of all retail products and assist guests with sales.
• Meet monthy retail goals for spa concierge.
• Complete daily therapist appointment schedule. Update schedules as needed, coordiate with therapists.
• Maintain cleanliness of reception and guest relaxation area / general housekeeping duties.
• Follow all spa opening/closing procedures.
• Follow all accounting procedures. Handle and balance all payment transactions.
• Other duties as assigned.

• One year work experience in a related field (spa, hospitality, medical, salon). -required
• Must be proficient in Microsoft word, excel, email, internet. -required
• Must be able to communicate effectively in English. -required
• Bilingual in Spanish. -preferred
• Ability to effectively present detailed information both verbally and in written form, in-person and over the phone, to guests and employees throughout the organization. -required
• Must possess excellent communication skills. -required
• Basic conflict resolution skills. -preferred
• Must be able to lift up to 25lbs. -required
• Must be able to stand for up to 8 hours. -required
• Must be able to crouch, stoop, kneel and crawl. -required
• Must be able to communicate by phone. -required