Spa Concierge

Vail Resorts

(Vail, Colorado)
Part Time
Job Posting Details
About Vail Resorts

Vail Resorts is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations.

Summary

A Spa Concierge at the Vail Marriott greets guests to a luxurious spa environment, maintains guest and group accounts, assists with facility orientation and actively works to provide guests with a relaxing spa experience. Responsible for ensuring complete client and member satisfaction by providing full guidance and consultation in scheduling, confirmation, and check-out procedures. Maintains clean and organized work areas and well-stocked supply of products. Provides guests with locker, robe/slippers and tour of spa facilities as needed. Typically requires one year related experience.

Responsibilities
  • Book appointments by phone, walk in, email or fax. Schedule appointments and cancellations accurately.
  • Have knowledge and provide details of services offered. Have knowledge of current spa specials and group discounts / specials.
  • Check in / out spa guests. Deal with guest issues.
  • Have knowledge of all retail products and assist guests with sales.
  • Meet monthy retail goals for spa concierge.
  • Complete daily therapist appointment schedule. Update schedules as needed, coordiate with therapists.
  • Maintain cleanliness of reception and guest relaxation area / general housekeeping duties.
  • Follow all spa opening/closing procedures.
  • Follow all accounting procedures. Handle and balance all payment transactions.
  • Other duties as assigned.
Ideal Candidate
  • One year work experience in a related field (spa, hospitality, medical, salon). -required
  • Must be proficient in Microsoft word, excel, email, internet. -required
  • Must be able to communicate effectively in English. -required
  • Bilingual in Spanish. -preferred
  • Ability to effectively present detailed information both verbally and in written form, in-person and over the phone, to guests and employees throughout the organization. -required
  • Must possess excellent communication skills. -required
  • Basic conflict resolution skills. -preferred
  • Must be able to lift up to 25lbs. -required
  • Must be able to stand for up to 8 hours. -required
  • Must be able to crouch, stoop, kneel and crawl. -required
  • Must be able to communicate by phone. -required

Questions

There are no answered questions, sign up or login to ask a question

sign up or login to save this job and more
Vail, Colorado
Skills Desired
Sign up or login to see how your skills match up.
  • Scheduling Appointments
  • Cleanliness
  • Conflict Resolution
  • Emailing
  • Hospitality
  • Microsoft Excel
  • Microsoft Word
  • Orientation
  • Product Knowledge
  • Retail
  • Sales
  • Scheduling
  • Transactions
  • Internet Programs
  • Housekeeping
  • Accounting
  • Knowledge of current spa specials
  • Book appointments

Want to see jobs that are matched to you?

DreamHire recommends you jobs that fit your
skills, experiences, career goals, and more.