Installation Representative

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

• Case Installation configuration and maintenance for Facets set up and member data entry
• Billing set up, structure revisions, researching and resolving structure issues, database loading, and preparation
• May research installation issues and develop customer specific resolutions including auditing contract loads for adherence to quality measures and reporting standards
• Test contract installations/implementations to ensure successful operation prior to their implementation/deployment
• Enter and review testing for projects and Facets system upgrades
• Documentation of configuration, training materials, flows, quality assurance tasks
• Maintain professional presentation and ability to keep information confidential
• Demonstrate understanding of relevant software applications (e.g., FACETS, SharePoint; Outlook; Excel; Word; Visio; MS Project; Access)
• Enter relevant data (e.g. Member information codes; benefits changes; new information) into customer documents based on design specifications
• Provide test results to relevant internal partners in order to facilitate needed corrections/clarifications
• Partner with system Analysts and other members of project team to provide training solutions, identify, troubleshoot and resolve issues

Required Qualifications:

• High School Diploma or GED
• Proficiency with MS Suite of products: Word - creating and editing documents, Excel - knowledge of formulas and VLOOKUP, and Access - knowledge of database and how to format information
• 1 + year of experience in Customer Service

Preferred Qualifications:

• Healthcare experience
• 6+ months of experience with Case Installation
• 1+ years of experience with FACETS Application
• Soft Skills:
• Proven to be proactive, self- motivated, detailed oriented, and work with minimal supervision or support
• Demonstrate effective time management skills to effectively plan, organize, set priorities, meet deadlines and handle multiple work assignments
• Excellent interpersonal skills, strong oral and written communication skills
• Strong organizational skills with the ability to prioritize caseload based on business needs as well as ability and willingness to accept and work in a new and changing environment

Physical Requirements and Work Environment:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, and long periods working at a computer
• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity