Financial Services Representative

Unison Credit Union was founded in 1932 as Thilmany Credit Union; established to serve Thilmany Mill’s employees and their families. At that time, the credit union, operating out of a small room in the mill, was strictly run by volunteer employees of the mill. The credit union provided Thilmany employees a place to save and borrow at a time when the nation’s financial confidence was at an all-time low. (image courtesy Thilmany Papers)

To perform all member service related functions on a timely and accurate basis, while providing exceptional service to all members. To effectively cross-sell credit union products and services and understand the importance of providing mutually beneficial financial and lending solutions to all our members.

• Solicit and interview applicants for loans, gather background information as require and analyze applicants’ credit history
• Build and maintain favorable member relations/relationships
• Assist members with the loan application process to ensure completeness of information
• Prepare mortgage loan applications and document packet for closing
• Process phone and mail inquiries and applications
• Cross-sell credit union products and services to members by identifying a financial need and
• communicating the features and benefits of each product and service
• Open new accounts including savings, checking, certificates, IRA accounts and business
• accounts
• Assist members with changes that they may need to make to their accounts
• Possess knowledge of auto funds transfer, payroll deduction, ACH origination and distribution
• Explain products and services and train members, via telephone, to utilize electronic services
• Perform all duties in accordance with the credit union’s service standards, operation policies and procedures, and in compliance with applicable state and federal laws and regulations

Qualifications:

• Knowledge and experience in mortgage lending of 2– 4 years, including but not limited to origination, processing and compliance is required
• Excellent member service skills required
• Professional, well-developed interpersonal skills necessary
• Effective oral communication skills to converse with members in person and correspond in writing
• Experience in the member service area of a credit union or financial institution preferred
• Strong time management skills
• Attention to detail and good organizational skills are a must
• Ability to work in a fast paced, continuously changing role is required
• Ability to build rapport, explaining product features & benefits, and sell credit union products and services to members
• Basic computer skills necessary
• Candidate must be able to pass a federal criminal background check and be listed on the Federal
• Mortgage Loan Officer registry as required by The S.A.F.E. Act.

Education:

• A high school diploma or its equivalent