Help Desk Representative

At TriZetto, we know that a company is nothing without its associates. That’s why we strive to attract and keep the best in the business. To do that, we’ve created a culture that values, rewards, and nurtures the people who make TriZetto run. We offer our associates a number of opportunities to further develop their career, including Associate Professional Development, Leadership Development Program, and TriZetto Academy.

Help Desk Representative provides Tier 1 technical support to both TriZetto associates and clients. Support includes answering incoming calls and working assigned incidents with a focus on account provisioning and troubleshooting. This position will be required to participate in a 24x7 on-call and Saturday rotation to include weekends and holidays. Candidate must be willing and available to work non-standard shifts for defined coverage times on short notice and/or for extended periods of time.

• Providing customer service support for TriZetto’s customers and internal associates.
• Handling incoming customer calls and incidents with a 90% resolution rate for assigned clients or area of expertise.
• Having excellent customer service and communication skills.
• Troubleshooting access and technical issues while gathering pertinent information to resolve or escalate the problem.

• Analytical and troubleshooting skills. Ability to multitask as priorities change with a high completion and accuracy rate
• High school diploma, GED Certificate or equivalent.
• Minimum of seven months to two years' related experience.
• Proficient in Microsoft Office applications.
• Proficiency with Active Directory, Databases, and Applications.
• Good troubleshooting skills.
• Good analytical skills.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Ability to multitask as priorities change.
• Limited travel.