Technical Account Manager

At TomTom our mission is to make technology so easy to use, that everyone can benefit from it. We created easy to use navigation devices, helping millions of people to get where they want to be. Today, we continue to simplify the complex, making technology more accessible for everyone.

We are looking for an exceptional technical support professional with a good understanding of Location Based Services to join our TomTom Maps Team in San Jose, CA.

As a Technical Account Manager in TomTom’s TomTom Maps Business Unit, your responsibilities will include:

• Assisting Account Managers in winning new business in North America
• Performing technical & functional product-fit analysis and taking the lead in technical pre-sales activities
• During the evaluation and implementation phase, you will manage the project internally and provide technical support

In this role you will:

• Work closely with the TomTom Maps Account Managers, Product & Program Managers and other Technical Account Managers to promote TomTom’s content products & software services, mainly at large corporate and high-profile companies
• Investigate sales opportunities from a technical and functional point of view, create compelling customer value add presentations
• Present to an audience of prospects and executive management level
• Report on evaluation and implementation process status and follow up on TomTom deliverables
• Provide top technical support to prospects’ and customers’ development teams with an ability to develop long term relationships
• Understand and anticipate customers’ needs and challenges; and articulate business value at all levels both internally & externally

• University degree in Engineering or Computer Science
• 5+ years of experience in pre-sales, project management, and support of complex products, services and solutions in one of the following: location based services, telecommunications, mobile, system integration, IT consulting or IoT
• Hands on experience with maps (Shape, GDF, QGIS), databases (Postgres, SQL), LBS API’s & SDK’s (Android, IOS, JS…)
• Proven track record in technical pre-sales of complex solutions, customer support and project ,management for high profile customers
• Dynamic, results oriented, autonomous, highly motivated professional with a can-do attitude, willingness to learn and feel comfortable working in a changing environment
• Ability to combine technical expertise with good communication skills, excellent presentation skills with consultative selling skills to convince decision makers at senior management level
• Willingness to travel on a regular basis