Corporate Systems Engineer

Tillster

(San Diego, California)

Full Time

Job Posting Details

About Tillster

Around the corner and around the globe, Tillster simplifies digital ordering, improves customer engagement and grows sales. For more than a decade, we’ve helped turn guests into regulars. Our award-winning technologies have transformed the casual dining and quick service restaurant industries – and made us the global leader in this space.

Summary

We’re seeking a well-rounded, Corporate Systems Engineer to provide support to staff on all company supported hardware and software applications and act as Tier 3 support for the Company’s Service Desk.

Responsibilities

* Provide worldwide day-to-day support and customer service
* Install, configure, and administer Windows and Linux based system hardware and software
* Support Cloud Based system, application implementation to support business functions
* Configure shared storage disks sub-systems to use various raid configurations
* Support Virtualization Platform to ensure supportability, availability and ongoing security
* Support Corporate Network systems and circuits to ensure connectivity for each site for all business functions
* Evaluate and recommend Systems, Network and Corporate application based/related technology
* Configure systems to provide High Availability through clustering software
* Support corporate network and Internet Infrastructure
* Lead platform capacity planning
* Participate in technical architecture strategy development   
* Resolve technical failures in a timely manner, track issues, escalations, resolution and closure of IT tickets.
* Troubleshoot and solve common IT issues (password resets, computer hardware failures, access requests) 
* Support/Administer Active Directory, Office365, Azure, AWS, virus/spam detection systems, SAAS corporate applications and data backups
* Work on projects as needed
* Bring ideas for improvement forward
* Follow and implement security policies while carrying out desktop support
* Documentation as needed
* Physical movement of IT or other office gear as needed
* On-call and available 24x7 to expertly support our global staff

Provide worldwide day-to-day support and customer service
Install, configure, and administer Windows and Linux based system hardware and software
Support Cloud Based system, application implementation to support business functions
Configure shared storage disks sub-systems to use various raid configurations
Support Virtualization Platform to ensure supportability, availability and ongoing security
Support Corporate Network systems and circuits to ensure connectivity for each site for all business functions
Evaluate and recommend Systems, Network and Corporate application based/related technology
Configure systems to provide High Availability through clustering software
Support corporate network and Internet Infrastructure
Lead platform capacity planning
Participate in technical architecture strategy development
Resolve technical failures in a timely manner, track issues, escalations, resolution and closure of IT tickets.
Troubleshoot and solve common IT issues (password resets, computer hardware failures, access requests)
Support/Administer Active Directory, Office365, Azure, AWS, virus/spam detection systems, SAAS corporate applications and data backups
Work on projects as needed
Bring ideas for improvement forward
Follow and implement security policies while carrying out desktop support
Documentation as needed
Physical movement of IT or other office gear as needed
On-call and available 24x7 to expertly support our global staff

Ideal Candidate

5+ years’ work experience in Windows 2008 /2012 Server administration
3+ years’ work experience supporting Cloud hosting environments (Azure / AWS/ O365)
In-depth experience in system networking and networking technologies
Experience in supporting customers in an IT Service management framework (ITIL /COBIT/ MOF, etc.)
Engaging, customer-centric personality
Intellectually curious, analytical, results-oriented
Impeccable attention to detail, accuracy, confidentiality, and ethical code of conduct
Excellent organizational and communication skills
High-energy level; self-motivated; hands on attitude, positive “can-do” and “get it done” attitude
Experience working in a high-growth, fast-paced, established technology enterprise; start-up experience advantageous
BA/BS degree in Computer/Information Systems, or closely related field