Information Technology Support Specialist

The TJX Companies, Inc. is the leading off-price retailer of apparel and home fashions in the U.S. and worldwide, ranking No. 89 in the 2016 Fortune 500 listings, with $30.9 billion in revenues in 2015*, more than 3,600 stores in 9 countries, 3 e-commerce sites, and approximately 216,000 Associates.

The Production Control Specialist is responsible for monitoring off-shift production processing for all divisions and clients from input to output. You'll ensure production starts on a timely basis to ensure all user commitments are met. A key element of your job will be to evaluate, prioritize and resolve all production processing failures and to contact appropriate partners for resolution. These partners may be in development, software engineering, security, technical services, distribution centers or at vendors.

• Monitor production processing; verify all requirements and dependencies have been met. Use on-line scheduler to monitor processing.
• Develop understanding of critical processing streams as they relate commitments of hardcopy reports and online regions.
• Resolve abends that occur throughout the night; prioritize in crisis situations and notify appropriate associates.
• Report and document delays, scheduling conflicts and bottlenecks. Suggest enhancements for permanent resolutions.

• Associates degree or 4 years practical experience in data processing
• Hands-on experience with several standard mainframe technologies (TSO, JCL, IMS, CICS, DB2, VSAM, Mainview, on-line scheduler/restart/problem reporting)
• Some knowledge of file transfer processing and software preferred
• Ability to handle stressful situations