Client Services Representative

TAD PGS, INC. specializes in delivering secure, reliable and rapidly implemented workforce solutions to the U.S. Federal marketplace, including U.S. Government agencies and their prime contractors. With more than 50 years of experience, TAD PGS, INC. has earned a reputation for accountability, a value that government agencies and prime contractors both demand and deserve.

TAD PGS, INC. is currently seeking a Client Services Representative for one of our clients in New York, NY.

• Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns
• Educates clients on managed care
• Assesses client’s health care needs and assists clients in choosing a health plan
• Maintains updated knowledge of the New York Medicaid CHOICE Project
• Assists clients in enrollment and disenrollment in health plans
• Receives and sorts enrollment/disenrollment forms
• Reviews enrollment forms for accuracy and completeness
• Processes enrollment/disenrollment forms
• Sends necessary letters to clients
• Raises issues of concern and/or problems to the attention of the Central Operations Supervisor
• Performs managed care education and enrollment services when call volume warrants
• Assists or performs mailroom functions, when assigned
• Meets all standards established for this position as outlined in the attached performance criteria
• Performs other duties as may be assigned by the Call Center Supervisor or management

• College degree preferred
• Knowledge of the community to be served
• Effective communication skills
• Ability to follow directions
• Ability to interact courteously and effectively with a variety of people
• Ability to handle pressure and perform multiple tasks
• 2 years of human services experience or experience dealing with the public
• Fluency in commonly spoken languages required for some positions