Account Manager

Symphony has attracted the world’s top financial institutions with a $66 million investment to develop a scalable, cloud-based and highly secure collaboration and communication platform that will address the enterprise and compliance requirements for the financial services industry.

Symphony is seeking a talented Account Manager to oversee and develop existing client base by analyzing account potential, initiating, developing, up-selling, cross-selling and recommending new applications and strategies.

• Ensure client retention (develop loyalty and build long-term relationships by facilitating any further needs Symphony can provide them with)
• Expand existing Accounts (Increasing penetration within an enterprise)
• Up-sell premium services (Increasing package offering selected by enterprise) and, managing client relationships effectively
• Contribute information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions
• Communicate new services, information, or changes relevant to the client
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job
• Forecast account management targets and align account forecasting metrics with new sales to meet company budget
• Develop and continuously refine effective processes for account management department

• 10 to 15 years professional Account Management experience, supporting an Enterprise SaaS product, in multiple verticals
• Strong domain expertise in the SaaS market and technically competent in SaaS business models
• Confident in ability to hit quota
• Able to provide tangible examples of revenue derived from up-selling current client base
• Demonstrated success of working with Enterprise Customers and growing business
• Ability to establish relationships with C-level decision-makers of major accounts across multiple markets (product and geographical)
• Excellent leadership and influencing skills with the confidence and maturity to have instant credibility at all levels of an organization, both internally and externally
• Solid commercial and financial awareness with capable knowledge of complex negotiations process
• A true passion for delivering a ?best-in-class' customer experience
• BA/BS