Desktop Support Technician

STV is a leading, award-winning professional firm offering engineering, architectural, planning, environmental and construction management services.

STV is currently seeking a Desktop Support Technician with experience in Windows, mobile devices such as smart phones, and IPads. This position will report to a Senior Support Technician and Regional Manager. There is the potential to work weekend hours as necessary.

• PC Setup, Re-image, application and software installation
• Understand and follow process documentation
• Computer hardware and software troubleshooting and resolution
• High speed Copier and Plotter configuration and troubleshooting
• Assist and consult with other technicians on various support issues
• Provide status, updates, and reports to Project Lead/Managers
• Strong troubleshooting skills with the ability to work independent and with a team

• Strong customer service and communication skills required
• Ability to multi-task and prioritize appropriately in a fast-paced environment with strong organizational skills
• Manage workload under pressure of deadlines
• Strong attention to detail, resulting in high accuracy with minimal errors
• Ability to develop and maintain strong working relationships with co-workers and customer

Required Experience

• 2+ years experience in mixed Windows environment
• 2+ years work experience in a professional office setting
• Bachelors Degree in Information Technology preferred or equivalent