Desktop Support Technician
STV
(Jacksonville, Florida)STV is a leading, award-winning professional firm offering engineering, architectural, planning, environmental and construction management services.
STV is currently seeking a Desktop Support Technician with experience in Windows, mobile devices such as smart phones, and IPads. This position will report to a Senior Support Technician and Regional Manager. There is the potential to work weekend hours as necessary.
- PC Setup, Re-image, application and software installation
- Understand and follow process documentation
- Computer hardware and software troubleshooting and resolution
- High speed Copier and Plotter configuration and troubleshooting
- Assist and consult with other technicians on various support issues
- Provide status, updates, and reports to Project Lead/Managers
- Strong troubleshooting skills with the ability to work independent and with a team
- Strong customer service and communication skills required
- Ability to multi-task and prioritize appropriately in a fast-paced environment with strong organizational skills
- Manage workload under pressure of deadlines
- Strong attention to detail, resulting in high accuracy with minimal errors
- Ability to develop and maintain strong working relationships with co-workers and customer
Required Experience
- 2+ years experience in mixed Windows environment
- 2+ years work experience in a professional office setting
- Bachelors Degree in Information Technology preferred or equivalent
Reports to | Senior Support Technician and Regional Manager |
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