Server

Steak ‘n Shake was founded in February, 1934 in Normal, Illinois. Gus Belt, Steak ‘n Shake’s founder, pioneered the concept of premium burgers and milk shakes. For over 80 years, the company’s name has been symbolic of its heritage. The word “steak” stood for STEAKBURGER. The term “shake” stood for hand-dipped MILK SHAKES. Gus was determined to serve his customers the finest burgers and shakes in the business.

A server is expected to sell to and service each guest seated within their section.

Essential (primary) Functions:

The primary responsibility of a server is to administer the 7 Steps to Service to every guest within their assigned section by following the Buddy and Priority system (food prepared and delivered 5-8 minutes after the order is taken) while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security and company policy requirements.

Secondary Functions:

Any and all other tasks assigned

Essential Physical Requirements:

• Good vision, general and close
• Good hearing
• Manual Dexterity
• Standing, bending, stretching and walking throughout shift
• Push and pull heavy objects
• Lift and carry 30 pounds
• Maintain good personal hygiene/uniform
• Understandable speech
• Balance a tray

Essential Social & Mental Requirements:

• Able to use computer register
• Basic reading, writing and math skills
• Retain verbal requests
• Good verbal skills
• Able to work shift work
• Retain menu item information
• Able to market the menu
• Able to handle guest complaints
• Works well with others
• Maintain composure while under stress