Customer Service Assistant

Spherion Staffing Services

(Madison, Wisconsin)
Full Time
Job Posting Details
About Spherion Staffing Services

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Summary

Spherion Staffing Services is NOW HIRING internally for a Customer Service Assistant (CSA) for our office in Bellefontaine, Ohio Positions is Full Time (Temp to Hire) available in 1st Shift with pay starting between $12.00-$13.00/hour. The CSA is accountable for supporting the office staff as directed by the Branch Manager. To apply, click APPLY NOW to submit a resume.

Responsibilities
  • Function as a liaison between Spherion, the client, the employee and the community
  • Handle incoming phone calls. Answer the phone in a cheerful and professional manner by the third ring.
  • Take messages for client orders over the phone. Take accurate messages and distribute to the appropriate person.
  • Greet all applicants and guests immediately in a cheerful and professional manner.
  • Conduct reference checks on applicants
  • Data entry, typing, faxing, filing and general clerical
  • Screen and evaluate qualified applicants for temporary assignments
  • Participate in orientation of new employees
  • Interview qualified applicants
  • Talent market available employees to clients/prospects
  • Assist in filling client orders with qualified/appropriate employees
  • Communicate status of work to supervisor
  • Provide timely and thorough service to clients
  • Communicate with clients as well as field and office personnel in a warm and helpful manner while simultaneously building credibility and rapport
  • Maintain a mature problem solving attitude under stressful circumstances
  • Make decisions to resolve client complaints
  • Take the initiative to make suggestions to solve problems and improve production
  • Make self-development efforts ex. Skillport classes, seminar, training as offered
  • Inform a supervisor about a problem and recommend a solution
  • Complete work in an accurate and timely fashion
  • Make sure work meets quality standards
  • Show pride in your work
  • Set an example of high quality work for team members or peers
  • Any other duties as assigned by management
Ideal Candidate
  • Minimum of one-year experience in a fast paced, customer service environment either through employment or education
  • Proficiency in MS applications
  • Must be adaptable, flexible and maintain effectiveness during change
  • Strong communication and problem solving abilities
  • History of success evidenced by increased responsibilities and/or promotions

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Madison, Wisconsin
Skills Desired
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  • Clerical
  • Customer Service
  • Data Entry
  • Microsoft Word
  • Orders

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