Customer Service Assistant

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Spherion Staffing Services is NOW HIRING internally for a Customer Service Assistant (CSA) for our office in Bellefontaine, Ohio Positions is Full Time (Temp to Hire) available in 1st Shift with pay starting between $12.00-$13.00/hour. The CSA is accountable for supporting the office staff as directed by the Branch Manager. To apply, click APPLY NOW to submit a resume.

• Function as a liaison between Spherion, the client, the employee and the community
• Handle incoming phone calls. Answer the phone in a cheerful and professional manner by the third ring.
• Take messages for client orders over the phone. Take accurate messages and distribute to the appropriate person.
• Greet all applicants and guests immediately in a cheerful and professional manner.
• Conduct reference checks on applicants
• Data entry, typing, faxing, filing and general clerical
• Screen and evaluate qualified applicants for temporary assignments
• Participate in orientation of new employees
• Interview qualified applicants
• Talent market available employees to clients/prospects
• Assist in filling client orders with qualified/appropriate employees
• Communicate status of work to supervisor
• Provide timely and thorough service to clients
• Communicate with clients as well as field and office personnel in a warm and helpful manner while simultaneously building credibility and rapport
• Maintain a mature problem solving attitude under stressful circumstances
• Make decisions to resolve client complaints
• Take the initiative to make suggestions to solve problems and improve production
• Make self-development efforts ex. Skillport classes, seminar, training as offered
• Inform a supervisor about a problem and recommend a solution
• Complete work in an accurate and timely fashion
• Make sure work meets quality standards
• Show pride in your work
• Set an example of high quality work for team members or peers
• Any other duties as assigned by management

• Minimum of one-year experience in a fast paced, customer service environment either through employment or education
• Proficiency in MS applications
• Must be adaptable, flexible and maintain effectiveness during change
• Strong communication and problem solving abilities
• History of success evidenced by increased responsibilities and/or promotions