Director of Client Services

Sharethrough is the largest & most sophisticated platform for in-feed, native monetization. Built for the new paradigm of modern content marketing, Sharethrough is a mobile-first, content-driven platform for advertisers to engage users with quality content, integrated natively to each site it lives on + for publishers to monetize with premium ads while maintaining a high quality user experience.

Sharethrough is looking for an expert in programmatic, to lead our Customer Success Team. Reporting directly to our CTO and Co-Founder you’ll be responsible for the direction and oversight of all campaigns running through the platform. You should be comfortable with creating organizational structure and jumping in at ground level when needed. This is an opportunity to play a strategic role, setting the tone for all communication to our clients, including on-going education, renewals, and support escalation.

• Drive the vision for achieving goals in relation to the programmatic strategy
• Balanced account allocation in line with team member’s strengths
• Creative and hands-on management of the entire team
• Ensure successful delivery from the team against customer goals
• Campaign margin management
• Identify and resolve negative campaign delivery trends relating to performance, pricing, etc.
• Be the point of contact for all escalation issues
• Cross-functional input to product and technical support teams to inform feature updates
• Constant workflow evaluation, and identify areas of inefficiency in internal processes and lead the team towards improvements

• 4+ years managing teams
• Working experience in advertising technology
• Experience in the programmatic space: Ad Networks, Exchanges, DSPs, SSPs
• Ability to identify areas of inefficiencies and drive improvement
• Organizational team structure experience
• Superior strategic and analytical skills
• Ability to simply present complex topics
• Strong communication skills, including written and verbal communication
• Experience working in high-growth, start up environments
• Presentation and public speaking skills
• Experience leading teams through change
• BA/BS degree or equivalent experience