Senior Systems Engineer

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

- Provide 24x7 global 3rd level support for the entire Windows/Linux platform and related infrastructure. - Proactively monitor operational status, capacity, and performance of supported infrastructure, ensuring that they remain within acceptable limits. - Administrate systems and servers to ensure availability of service to authorized users. - Manage assigned projects and program components to deliver services in accordance with established objectives. - Maintain and test Disaster Recovery procedures on a Quarterly basis. - Ensure high quality documentation for supported infrastructure is developed and maintained. - Provide assessment of new opportunities and their estimated cost. - Ensure SOX and other legal and regulatory compliance in the infrastructure area. - Manage vendor relationships and engagements in the infrastructure area

- Strong technical experience in deploying and supporting Windows Server 2008/2012. - Deep understanding of vSphere ESXi 5.x and experience with deploying and managing a highly virtualized infrastructure. - Understanding and experience with SAN storage such as EMC, NetApp, and Pure Storage. - Proficiency in PowerShell commandlets. - Strong experience in supporting various Linux operating systems (RHEL, CentOS, etc.). - Understanding and experience with production server backup technology such as Veeam or Avamar. - Experience with load balancing technology, specifically F5 LTM/GTM. - Experience with administering and supporting Active Directory. - Experience with administering and supporting Exchange 2010. - Proficiency in scripting and general automation activities is a plus. - Experience with Single sign-on solutions such as Okta are a plus. - Experience with operational analytic and monitoring tools is a plus (Splunk, Solarwinds, etc.). Qualifications: - A minimum of 5 years’ experience in IT Systems with increasing responsibilities. - Strong infrastructure support and administration experience. - Exceptional communication, both written and verbal, including listening skills and an open attitude toward constructive feedback. - Ability to multi-task in an ever-changing environment. - Ability to travel to other locations (both domestic and international) as needed.