Senior Exchange Engineer

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

• Subject matter expert in Exchange 2010.
• Subject matter expert in Active Directory.
• Experience with VMware vSphere.
• Experience with SAN storage systems.
• Provide 24x7 global 3rd level support for the IT infrastructure.
• Proactively monitor operational status, capacity, and performance of supported infrastructure, ensuring that they remain within acceptable limits.
• Administrate systems and servers to ensure availability of service to authorized users.
• Manage assigned projects and program components to deliver services in accordance with established objectives.
• Maintain and test Disaster Recovery procedures on a Quarterly basis.
• Ensure high quality documentation for supported infrastructure is developed and maintained.
• Provide assessment of new opportunities and their estimated cost.
• Ensure SOX and other legal and regulatory compliance in the infrastructure area
• Additional support for Exchange, Active Directory, Windows, and Backup/Recovery systems.

• Experience with Windows 2008/2012, Exchange 2010, and Active Directory 2008.
• Technical experience in vSphere ESXi 5.X and Storage administration
• Exceptional communication, both written and verbal, including listening skills and an open attitude toward constructive feedback.
• Ability to multitask in an ever-changing environment.
• Ability to travel to other locations (both domestic and international) as needed.
• Proficiency in PowerShell commandlets, scripting, and general automation activities is a plus.
• A minimum of 5 years of experience in IT Systems with increasing responsibilities.
• Ability to analyze, troubleshoot, and leverage logical deduction to resolve problems.
• Strong customer support and general communication skills.
• A great attitude with a propensity to learn and apply new skills.
• Strong infrastructure implementation and project deployment experience.