RMA Program Manager I

SanDisk®, a Western Digital brand, has been expanding the possibilities of data storage for more than 25 years—giving businesses and consumers the peace of mind that comes from knowing their data is readily available and reliable, even in the most challenging environments. Our products are used in the world's leading-edge data centers, embedded in game-changing smartphones, tablets, and laptops, and entrusted by consumers around the world.

* Create and document all FAQs and process materials * Manage relevant CRM queues responding daily customer requests * Manage daily routines with warranty depots and call centers including updates in our ERP system. * Handling and Resolving Customer Escalations directly from customers and/or from regional call centers. * Participate in regularly scheduled conference calls with call centers for quality measurement.

* Requires BS/BA degree or equivalent with 7 or more years of related experience. * Experience with ERP system like SAP and/or Oracle a MUST * The ideal individual must have proven ability to achieve results in a fast moving, dynamic environment. * Self-motivated and self-directed, however, must have demonstrated ability to work well with people. * A proven desire to work as a team member, both on the same team and outside of the team. * Ability to troubleshoot and analyze complex problems. Ability to multi-task and meet deadlines. * Excellent communication (written and verbal) and interpersonal skills. **Desired Skills** * Advanced Microsoft Office skills including programming experience in Intermediate to Advance MS Excel and Projects skills a PLUS