Claims Specialist

Today’s complex, dynamic world of highly interconnected, globalized business requires a different approach to risk; smart, agile, innovative.

To handle commercial and personal lines property casualty insurance claim matters for Risk Strategies’ clients

• Receive newly created loss from Claims Administrator and confirm that the claims is filed under the appropriate policy
• Review circumstances surrounding claims along with appropriate coverage and verbally communicate preliminary coverage opinion to the client
• Acknowledge receipt of claim to client in writing and request all documents necessary in order to move forward and properly advocate on client’s behalf
• Keep AMS claims file properly updated and attach documents in accordance with protocols created and set within the department
• Handle to conclusion insurance claims presented by RSC clients and/or as assigned by Claims Practice Leader. Duties include advocating for the client, maintaining an active diary, transmittal of documentation and follow-up correspondence to the client and carrier
• Assist client in assembling and submitting their claim to the carrier
• Attend client meetings, on-site loss inspections and board meetings when necessary
• Coordinate and mediate at builder’s meetings on problem claims
• Field client questions or complaints and act as mediator with the carrier when necessary
• Provide information for adjusters and other company personnel as requested
• Provide insured with interim and final settlement information
• Review lawsuits submitted by clients prior to filing with carriers
• Handle Account Executive inquiries and provide loss information and runs when necessary
• Conduct and/or attend client claim reviews as requested by Producers and Account
• Executives
• Perform other duties/projects as assigned by Claims Practice Leader from time to time

• 5+ yrs. Commercial property & casualty claims experience
• Valid P&C Broker’s license preferred
• Possess excellent verbal and written communication skills and exceptional interpersonal communication skills
• Agency management system knowledge required, AMS 360/Work Smart preferred
• Proficient computer skills, in particular Microsoft Office suite
• Ability to multi-task and maintain organization in a fast paced, changing environment
• Possess the ability to provide superior customer service
• Possess excellent client advocacy and negotiation skills
• Self-starter, professional and assertive
• Exceptional organizational and time-management skills