Customer Service - Retention Specialist

Revel tailors every Point of Sale to each businesses’ specific needs and wants through a suite of features, including integrated payroll, inventory tracking, customer relationship management and much more. With the introduction of the Revel Marketplace, Revel iPad POS users can now integrate directly into third-party enhancements, including mobile payments, online ordering, gift or reward cards and advanced financial software suites.

We are looking for a Technical Customer Support Specialist that prides themselves on being the last line of defense between a satisfied customer and a lost one. In this role you will act as a Revel Systems product and policy expert. This customer focused person will research and prepare a response for customers based on internal discussions with department heads and team leads.

Responsibilities include resolving escalated customer concerns stemming from technical & non - technical issues. This person provides solutions through research, resolution and response within established service levels to satisfy our customers.

• An aptitude for acquiring skills in technical repairs with an eagerness to learn quickly
• Feel the need to create a fantastic customer experience
• Technical software, hardware and network and internet problem solving skills in order to assist in all aspects of Customer Tech Support & Service
• Entrepreneurial in spirit (remember it’s you that protects our business)
• Even Keeled & Calming in nature
• Love the challenge of creative problem solving
• Great Attitude
• Team Spirited

• Bachelor's Degree
• 1+ Years in Customer Service, Retention, or Hospitality
• 1+ years of technical support experience, including networking & troubleshooting
• ACSP (Apple Certified Support Professional) highly recommended
• Experience in a POS technical support environment is a plus
• Restaurant industry experience is a plus