Supervisor, Operations (Medical Billing/Patient Services)

Quality Systems, Inc. ("QSI") and its wholly-owned subsidiary, NextGen Healthcare Information Systems, Inc. ("NextGen"), develop and provide computer-based practice management, medical records, and e-business applications for medical and dental group practices.

As a Customer Service Supervisor you will manage the technical workflow processes of assigned Billing Teams. In this role you will not only manage a personal schedule to assure appropriate supervision of all activities performed by the Teams assigned but you will also assure that daily, weekly and monthly tasks are accomplished in a timely and accurate manner.

• Oversee the daily activities of assigned teams to ensure that Customer Services calls are addressed in a timely manner including hiring, training and management of Customer Service staff
• Brainstorm and identify problem areas and research, document and resolve issues presenting formulated solutions to managers
• Participate in policy and procedure development and enforcement, and quality assurance reviews for assigned Teams.
• Assess project based issues, develops resolutions and carries out resolution to meet productivity, quality and client satisfaction goals
• Organize assigned Team's workflow processes (phones answers, client communications, management reporting) to accomplish the client and departmental goals
• Serve as the liaison for physician practices for billing questions and computer system questions and problems. Serve as liaison to software vendors for both physician practices and billing office
• Communicate with management regarding any problems or significant changes in accounts for the physician practices
• Prepare and send monthly financial reports to appropriate management
• Assure training of all assigned employees on departmental and organizational policies and procedures are completed
• Develop Team Leads by teaching management skills and organizing job duties to provide challenges and job satisfaction
• Manage employee performance tasks (setting goals, career development, observing and giving daily feedback, addressing performance issues, annual performance reviews, terminating employees, etc.)
• Lead assigned Team to participate in the accomplishment of NextGen's organizational objectives and to meet client satisfaction goals
• Adhere to Clean Claims Act and HIPAA policy and procedures
• Maintain positive working relationships with internal and external customers by providing superior customer services

• Minimum Two (2) years' of professional level business management/administration experience or equivalent experience.
• Three (3) to Five (5) years' Medical Billing and Collections experience.
• Experience in reimbursements where the ability to interpret reports and understand issues were the primary functions of the job.
• Experience and advanced knowledge of medical terminology, insurance coverage, and office practiced and procedures.
• High School Diploma or GED Certification.
• Strong analytical ability to resolve complex problems, gather and interpret data from different sources and to complete assigned tasks and projects.
• Ability to interpret and understand EOBs and the process.
• Comprehensive and expert knowledge of billing and collection processes and procedures.
• Working knowledge of computers and with proficiency in using e-mail systems, Internet and Microsoft Office software applications with emphasis on Microsoft Word and Excel.
• Strong communication skills (both oral and written).
• Strong interpersonal skills to effectively interface with all levels of staff.
• Advanced data entry skills.
• Previous experience working with Practice Management software and Call Center environment.
• Bachelor Degree in Business Management or related field