Supervisor, Operations (Medical Billing/Patient Services)

Quality Systems, Inc

(Salt Lake City, Utah)
Full Time
Job Posting Details
About Quality Systems, Inc

Quality Systems, Inc. ("QSI") and its wholly-owned subsidiary, NextGen Healthcare Information Systems, Inc. ("NextGen"), develop and provide computer-based practice management, medical records, and e-business applications for medical and dental group practices.

Summary

As a Customer Service Supervisor you will manage the technical workflow processes of assigned Billing Teams. In this role you will not only manage a personal schedule to assure appropriate supervision of all activities performed by the Teams assigned but you will also assure that daily, weekly and monthly tasks are accomplished in a timely and accurate manner.

Responsibilities
  • Oversee the daily activities of assigned teams to ensure that Customer Services calls are addressed in a timely manner including hiring, training and management of Customer Service staff
  • Brainstorm and identify problem areas and research, document and resolve issues presenting formulated solutions to managers
  • Participate in policy and procedure development and enforcement, and quality assurance reviews for assigned Teams.
  • Assess project based issues, develops resolutions and carries out resolution to meet productivity, quality and client satisfaction goals
  • Organize assigned Team's workflow processes (phones answers, client communications, management reporting) to accomplish the client and departmental goals
  • Serve as the liaison for physician practices for billing questions and computer system questions and problems. Serve as liaison to software vendors for both physician practices and billing office
  • Communicate with management regarding any problems or significant changes in accounts for the physician practices
  • Prepare and send monthly financial reports to appropriate management
  • Assure training of all assigned employees on departmental and organizational policies and procedures are completed
  • Develop Team Leads by teaching management skills and organizing job duties to provide challenges and job satisfaction
  • Manage employee performance tasks (setting goals, career development, observing and giving daily feedback, addressing performance issues, annual performance reviews, terminating employees, etc.)
  • Lead assigned Team to participate in the accomplishment of NextGen's organizational objectives and to meet client satisfaction goals
  • Adhere to Clean Claims Act and HIPAA policy and procedures
  • Maintain positive working relationships with internal and external customers by providing superior customer services
Ideal Candidate
  • Minimum Two (2) years' of professional level business management/administration experience or equivalent experience.
  • Three (3) to Five (5) years' Medical Billing and Collections experience.
  • Experience in reimbursements where the ability to interpret reports and understand issues were the primary functions of the job.
  • Experience and advanced knowledge of medical terminology, insurance coverage, and office practiced and procedures.
  • High School Diploma or GED Certification.
  • Strong analytical ability to resolve complex problems, gather and interpret data from different sources and to complete assigned tasks and projects.
  • Ability to interpret and understand EOBs and the process.
  • Comprehensive and expert knowledge of billing and collection processes and procedures.
  • Working knowledge of computers and with proficiency in using e-mail systems, Internet and Microsoft Office software applications with emphasis on Microsoft Word and Excel.
  • Strong communication skills (both oral and written).
  • Strong interpersonal skills to effectively interface with all levels of staff.
  • Advanced data entry skills.
  • Previous experience working with Practice Management software and Call Center environment.
  • Bachelor Degree in Business Management or related field

Questions

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Salt Lake City, Utah
Skills Desired
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  • Analytical Ability
  • Billing
  • Client Communications
  • Communication
  • Computer
  • Customer Service
  • Data Entry
  • Interpersonal
  • Mail
  • Medical Terminology
  • Microsoft Office
  • Microsoft Word
  • Systems
  • Computer System
  • Financial
  • Practice Management Software
  • AccuRate
  • Software

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