Client Services Manager

When it comes to providing for medically fragile children and adults, we know what matters most! We strive to provide the very best for our patients everyday. Many times our services allow for loved ones to stay home for their care, surrounded by their family.

PSA is seeking a detail oriented, organized, and energetic self-starter to join the team as a Client Services Manager. You will be responsible for recruitment, scheduling and operational management of field nurses. Critical for success is the ability to meet deadlines, thrive in a team oriented fast paced environment, and proactively address and solve problems.

* Utilizing a variety of recruiting sources and methods to reach potential candidates, including cold calls, emails and text messages; obtaining referrals from current PSA nurses, community interactions, and job sites (examples include Indeed, Zip Recruiter, Craigslist, CareerBuilder and other sources) * Responding to applicants within 2 hours of their application and scheduling them for interview (AC) within the same or next day * Building relationships with local colleges or nursing schools * Reengaging previous candidates who met qualifications but did not complete the application/hiring process * Maintaining accurate system for tracking candidate status through the process * Contacting active PSA Caregivers not currently billing hours and reactivating previous Caregivers who are eligible for rehire * Building strong relationships with families, Caregivers and referral sources * Working with Caregivers to accommodate the needs of the family and patient with the best staffing match * Managing Caregivers to ensure they consistently arrive for, and depart from, work on time as scheduled and use PSA’s tools in a compliant manner to accurately record their time worked * Ensuring that staffing meets physician orders * Maintaining accurate system for tracking staff availability and staffing assignments * Maintaining active involvement in managing costs, effectively utilizing staff within guidelines

* Tenacity and strong work ethic * Ability to build rapport and trust via phone and in person * Demonstrates exceptional customer service * Possesses critical thinking, problem solving, and negotiating skills * Ability to work well under tight timeframes * Strong attention to detail, prioritization and organizational skills * Bachelor’s Degree or equivalent experience required * Computer skills