Portal Communication Support Technician

As the third largest not-for-profit health system in the United States, we are committed to providing for the needs of our communities – especially for those who are poor and vulnerable – across Alaska, California, Montana, Oregon and Washington.

• Be responsible for providing high quality customer service and operational support for the Follow My Health (FMH) FaceyConnect online patient portal functionality utilizing the Allscripts Enterprise Electronic Health Record System.
• Effectively present technical functionality of the Patient Portal and other systems that interact with it.

• Three to five years of Health Care experience, preferably HIM/IT focused.
• Proficiency in Microsoft Office (Word, Excel and Power Point), Silverlight, VNC technology, GE Centricity/IDX and Allscripts (Enterprise) and Internet based products required.
• Must possess excellent customer service skills.
• Must possess excellent communication skills (oral and written).
• Ability to effectively present information and ideas.
• Must be able to multi task and maintain a flexible schedule and some travel as needed.
• Must possess analytical aptitude and presentation experience.
• Ability to implement new procedures to increase efficiency.

Preferred qualifications for this position include:

• Support Desk or equivalent background highly desirable.
• Knowledge of privacy requirements related to adherence to patient confidentiality and specific privacy policies preferred.
• RHIT or RHIA preferred.