Contract Renewal Representative, Associate

Progress Software Corporation is a global software company that simplifies the development, deployment and management of business applications on-premise or on any cloud, on any platform and on any device with minimal IT complexity and low total cost of ownership.

The Telerik team is growing and we are currently looking for Contract Renewal Representative to join our Sales organization in Waltham, MA. As a member of the Account Maintenance team you will be responsible for following up with clients to assist them with renewing their licenses as well as identifying potential cross-sell and upsell opportunities. The ideal candidate will have excellent interpersonal skills, detail-oriented, and have the drive to succeed!

• Contacted clients about their renewal plans
• Coordinate renewal tasks with internal teams, including: Account Management, Finance and Legal
• Collected and prepared data related to customers existing contract and product usage
• Supported Account Management by identifying upsell / cross-sell opportunities
• Performed post renewal tasks such as booking orders, and maintaining accurate records of renewal opportunities and contract records

• Bachelors degree is preferred
• 1+ years of experience in a sales related role
• Strong analytical skills, disciplined attention to detail, highly organized and thorough
• Strong interpersonal skills
• CRM Experience
• Experience with Microsoft Office