Guest Travel Agent

One of the best-known names in cruising, Princess Cruises first set sail in 1965 with a single ship cruising to Mexico. Today, the line has grown to become the third largest cruise line in the world, renowned for innovative ships, an array of onboard options, and an environment of exceptional customer service.

* Answers phone calls in regards to air issues, responds to e-mails and voicemails, and relays messages accurately and promptly. * Amends major schedule changes, performs ticketing activities (issuance, refunds, exchanges, etc). * Tracks and fixes incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares. * Realigns pricing within PNR to have records re-priced so that we can collect additional money outside final payment. * Certify all air tickets are issued for those passengers taking a flight by updating the ticket match exception report, assigns ancillary services to guests when requested. * Processes guest entertainment, crew executive travel, VIP requests and provides down line communication to port agents, hotels and ground transportation. * Research air schedules booked for crew that are not within budget. * Processes last minute crew changes in regards to air accommodations. * Provides next port protection coverage (flight re-accommodation) to accommodate passengers when in need. * Communicates effectively with customers, coworkers and management to reduce communication-related work errors. Consistently delivers on commitments to external and internal customers to drive customer satisfaction.

* High school completion or equivalent certification. * Excellent phone and customer service skills. * Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management. * Proficient in Microsoft Word, Excel, and Lotus Notes. * Knowledge of all aspects of the Sabre airline reservations system such as creation of an air booking, ticketing, exchanges, pricing, routing and queue processing.