Electromechanical Customer Service Technician

At Pitney Bowes we thrive on helping our clients navigate the complex world of commerce. We provide data so businesses can market to their best customers. We enable the sending of parcels and packages across the globe. And, we secure payments through statements and invoices to keep our clients moving forward.

As a Electro- Mechanical Technician at Pitney Bowes, you will work to support multiple Pitney Bowes products at the client’s site. This helps our customers manage their workflow as efficiently as smoothly as possible. Your career with Pitney Bowes will help you develop and grow your technical skills with an opportunity for long term tenure. You see opportunities where others see challenges.

In this role, you’ll join our Small/Medium Business (SMB) Solutions team in the Los Angeles area and report to the Major Accounts Sales Director. You will be responsible for:

• Proactively schedule and perform preventative maintenance.
• Trouble-shoot customer reported problems.
• Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction.
• Manage a queue of calls to ensure that customers are contacted within the established guidelines, and that incidents are closed in a quality manner within the established guidelines.
• Work in a high performance team environment.
• Build and help strengthen strong customer relationships.
• Plan and perform equipment upgrades and new installations

• A minimum of 1 year experience trouble-shooting and repairing complex mechanical equipment.
• Strong experience working on electromechanical equipment.
• A minimum of two years proven experience in building and enhancing Customer relationships.
• A valid driver’s license.
• This position may require frequent lifting and/or moving items up to 55lbs.