Client Support Manager

Penton is an information services company that drives performance for nearly 20 million professionals each and every day. They rely on us to deliver insights and opportunities that inform critical business decisions, help them to engage with their community, advance the way they work, and leverage their potential.

* Reports to Market Leader, Director of Sales. * Monitors and communicates the progress of all client-facing digital program campaigns, success stories and areas of concern. * Delivers leads and metrics to clients, while responding to additional client requests, complaints and inquiries in a timely fashion. * Supports lead generation and digital product promotion efforts by ordering required placements and managing social media promotion calendars. * Ensures client deliverables are met by working closely with sales and supporting digital operations. * Provides sales support by preparing custom reports, editing presentations and providing inventory availability. * May manage Sales Support Coordinator role.

* Bachelor’s Degree in Business, Communications or Marketing preferred, with at least 3 years of experience working in a digital production environment. * Minimum 1 year of experience managing a team (if applicable). * Self-directed; able to react to change productively and meet projected deadlines. * Strong computer skills to include MS Office Suite and CRM software required, salesforce experience preferred. * Required travel to company exhibitions & conferences, clients and competitive events and conferences. * Selling experience in a multi-platform environment a plus.