Customer Experience Associate

Founded in 2012, Peloton brought top talent together in its Silicon Alley headquarters to create a new concept in fitness. We loved cycling but had a hard time finding a workout that consistently fit our schedules, and our at-home workouts never felt quite up to par. So, we set out to create a world-class indoor cycling studio experience on your time, and in the comfort of your own home.

• Our CE Associates are responsible for providing exceptional customer service to everyone who comes into contact with Peloton.
• CE Associates assist customers from 9AM-9PM 7 days/week troubleshooting hardware and software problems, communicating professionally and clearly, properly channeling all customer feedback to our engineering team and always finding a solution.

• Have a positive attitude and energy
• Be a team player!
• Be able to communicate clearly to customers via chat and email
• Always have a professional phone etiquette
• Have the ability to positively manage customer inquiries regarding the peloton bike, the experience, coaches and general information about the studio.
• Experience within retail, hospitality and/or customer
• Assist our retail team by selling/taking orders for Peloton bikes and accessories
• Must have the ability to multi-task