Web Application Support Engineer

Parkside Lending

(San Francisco, California)
Full Time
Job Posting Details
About Parkside Lending

Parkside Lending is a national wholesale and correspondent lender that cares. We’re committed to making a positive difference for both clients and their borrowers.

Summary

We are currently looking for a seasoned Web Application Support Engineer to join our team. This is an opportunity to work on our Production Support team which supports the entire company. Parkside Lending, unlike a majority of the lenders, has a proprietary LOS (Loan Origination System) which presents a unique and exciting opportunity for the right candidate. Engineering at Parkside Lending currently consists of PHP, MySQL, jQuery, Less, Bootstrap and HTML. We also use Git, Ansible, Docker, Jira and a few other tools to go along with our Kanban workflow.

Responsibilities
  • Taking ownership of customer issues reported and see problems through to resolution

  • Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues

  • Following a standard SDLC process

  • Ability to work both individually and in a team environment and work on several projects simultaneously

  • Ensuring proper recording and closure of all issues

Ideal Candidate

What we are looking for:

  • 3+ years of experience with PHP, HTML, CSS, MySQL and JavaScript

  • Capable of implementing both short-term & long-term code fixes to bugs

  • Technical support or customer consulting experience

  • Strong problem-solving skills

  • Excellent written and verbal communication skills

  • Experience with Database Design and Optimization (MySQL preferred)

  • Must be able to articulate advanced technical solutions and concepts to both business and technical audiences

  • Availability on call to address critical customer problems requiring immediate assistance

Bonus Points:

  • Mortgage or Finance Industry experience

  • Experience with Jira

  • Investigating and improving application performance

Compensation and Working Conditions
Benefits Benefits included

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San Francisco, California
Skills Desired
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  • CSS
  • Database Design
  • HTML
  • JavaScript
  • jQuery
  • Mortgage
  • MySQL
  • Optimization
  • PHP
  • Bootstrap
  • Docker
  • Ansible
  • Kanban
  • Finance
  • Jira

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