Business Analyst III

Paladin Consulting is a nationwide Talent Acquisition and Placement consulting firm. We connect Top Companies with Top Talent to create Win-Wins for both parties.

At Paladin we put Tech Talent, Experienced Engineers and Business Pros in a position to succeed through a deep vetting of Clients and Opportunities to ensure that their needs align with your skills.

Paladin Consulting is currently hiring a Business Analyst to join our team working onsite at our client's office located in Cincinnati, OH.

• Support and maintain solutions utilizing required tools and technologies.
• Provide support for applications, including involvement with the appropriate teams.
• Provide off-hours support (24 x 7).
• Support the conversion rollout of the CHEC software and hardware.
• Ability to read log files to determine root cause with provided tools.
• Partner with the appropriate teams and vendors to expedite issue resolution and manage to SLAs.
• Establish priorities for enhancements/modifications of application.
• Create technical support knowledge documents based on issues resolved in production.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.
• Deliver high-quality solutions

• BA with experience in POS applications, in particular Toshiba CHEC and Toshiba IBM4690
• 3-5 or more years experience in support role working on a highly aggressive schedule.
• Proven communication and presentation skills to effectively communicate information to customers and to all levels within the organization.
• Ability to interact well in a team environment.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Good leadership skills
• Can work with minimal supervision
• Ability to determine methods and procedures on new projects with minimal guidance.
• Knowledgeable of appropriate change/release management practices.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Optional Skills:

• IS related associate degree, or a bachelor's degree, or comparable work experience in an Information Systems position or related business position.
• 4 - 6 years experience in adjacent technologies.
• Prior experience with project planning with medium size or medium level complexity projects.