Customer Service Representative

Raise your glass to a NEW kind of night out! Paint Nite invites you to create art over cocktails at a local hotspot, guided by a professional artist and party host. Grab your friends and your sense of humor and spend two hours drinking, laughing, and flexing your creative muscles. There’s no experience necessary and we’ll provide all the supplies, so you don’t have to worry about a thing (except having a great time!).

We are looking for mover and shakers to join our team as a Customer Service Representative. This position has the potential for a flexible work schedule, but the role is based in our Somerville, MA office. We are seeking an all-star performer that is passionate about our Paint Nite brand. The level of knowledge required is vast and can be learned. You need to be comfortable approaching open-ended problems, even when they’re a little out of your depth.

There are fun jobs, there are jobs that offer challenging problems to solve, and there are companies with an environment that offers both. Paint Nite is just that company! Scalable business, unprecedented growth, profitable (how many small companies can say that), a place that offers all employees a voice, and products and services that spread sheer joy and entertainment to its customers; What more could you ask?

• Craft quality email responses with some sprinkles of finesse and tender loving care
• Organize applicable information, coordinate with the team at HQ, and provide a plethora of resources to our customer’s needs
• Respond to all emails within 24 hours M-F
• Have a flexible work schedule, as long as the 24 hour timeframe is met

• Skilled at managing your time and working independently
• Excited to work with a young and continually growing company
• Incredibly organized with a superb attention to detail and confident with your computer skills
• Able to thrive in a fast paced environment, even under pressure, and remain flexible and efficient
• A true team player; able to see the whole picture of any given problem
• Constantly looking for ways to make things work more efficiently
• Friendly through the core. You often find a way to laugh when things get stressful.
• Able to see through the question being asked to the actual problem a user is having
• Proactive using a variety of resources to resolve challenges, even when you don't know the answer

Must have:

• Solid written communication skills
• Completely reliable internet service (if working from home)- your performance will be results driven
• Working knowledge of Microsoft Word, Gmail, and Google Drive

Extra bonus points if:

• Your friends describe you as tenacious, agile, fun, and curious