Account Manager

Headquartered in Scottsdale, AZ, Nextiva is one of the country's fastest growing providers of unified cloud-based business communications. We offer a simple approach to UCaaS that is radically altering the economics of one of the top operating expenses within an organization.

The Account Manager is responsible for ensuring the post-sales success of a portfolio of Nextiva customers. Successful Account Managers will nurture the customer relationship and acts as a sales enabler to drive re-purchase loyalty toward Nextiva equipment and services. Account Managers ensure the maximum correlation between customer requirements and Nextiva products and/or services to strive for consistent delivery by exceeding customer expectations.

• As the Account Manager, you own ultimate responsibility for the customer’s retention and expansion success.
• Develop and maintain long-term relationships from the C-Level down to achieve customer happiness.
• Educate, present and upsell Nextiva additional products to customers.
• Maintain accurate and current records of customer information in CRM.
• Single point-of-contact for service activities, ensures consistent communication.
• Serve as an escalation point for issues that impact the customer’s success and work with internal teams to drive resolution.
• Conducts Business Review meetings with the customer.
• Ensures that Nextiva’s best practices and methodologies are adhered to on a consistent basis.
• Experience with account portfolio planning and prioritization preferred
• Ability to prioritize, multi-task, and perform effectively under pressure

• 1-2 years previous account management or customer service experience, ideally with a telecommunications, technology, or SaaS company.
• Strong verbal and written communication skills.
• Great people skills and an outgoing personality
• CRM experience (Salesforce) and organizational skills.
• Be a “self-starter” and stay focused even when unsupervised.
• Be a strong team player.
• Maintain good attendance