Customer Service Representative for Home Ops Claims

MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the largest life insurance companies in the world. Founded in 1868, MetLife is a global provider of life insurance, annuities, employee benefits and asset management. Serving approximately 100 million customers, MetLife has operations in nearly 50 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. Our Claims Organization’s vision is to be the most admired in the industry and among consumers by being purposeful, innovative, passionate, and customer-centric in everything we do. This role will be responsible for performing a variety of telephone and clerical support functions while providing exceptional customer service in a field claim office.

Performs a variety of telephone and clerical support functions while providing exceptional customer service in a field claim office, including responding to inquiries, maintaining files, and/or operating standard office equipment. Answers in-bound calls from clients regarding all homeowner claims from catastrophe to conventional, provide support to Home Ops field claim adjusters and assists customers with policyholder service inquiry calls and correspondence. Responds to questions, provides addresses and contact information, documents claims file, and research and resolves problems. Performs other related duties as assigned or required.

Required Qualifications

• High school diploma
• Minimum 1 year relevant business experience

Preferred Qualifications

• Excellent communication skills
• Proficient computer skills
• Heavy phone handling experience
• Prior customer service experience
• Flexible availability