Marketing / Sales Operations Manager

MemberSuite, Inc. is an enterprise Software Service (SaaS) company based in Atlanta, GA. With over 20 modules, our software powers the back office processes for nearly 150 medium and large associations and non-profits, providing order processing, member self-service, and e-marketing.

We’re looking for someone who thrives in a startup environment and wants the experience of working for a high growth SaaS company. The ideal candidate is self-motivated, detailed oriented, metrics obsessed and wants to leverage technology to enable scalable processes and track critical KPIs to provide insight and guidance to the executive team. The Sales & Marketing Operations Manager will be responsible for the strategy, best practices and on-going use of our CRM (Salesforce), marketing automation (Pardot) and BI (Insightsquared) tools in addition to other marketing or sales related technology. This person will work closely with the Marketing campaign team, SDRs, Account Executives and Executive team to understand all of the moving parts, the needs of each team and how to make it all work together. This is a great opportunity to learn about the unique needs of a high growth software company that offers room for professional development within an innovative environment.

• Creating reports and performing analysis to determine trends based on past performance using Insight squared and implementing changes (both technology and outside processes) to directly improve future performance
• Ensuring the quality of our prospect and customer database
• Owning the sales and marketing technology stack and making recommendations for additional software if needed
• Owning, enabling and enforcing best practices throughout the marketing and sales funnel
• Owning online demand generation program enablement, execution and support
• Creating, managing, Q&A and executing marketing campaigns using Pardot
• Creating data segmentation filters, groups, and distribution lists for campaigns, lead scoring, and nurturing programs for prospect and customer segmentations that will minimize lead fatigue and opt-outs.

• 2-4 years of experience in CRM and Marketing Systems - Salesforce experience required along with related data management/data cleansing tools
• Strong understanding of sales and marketing best practices including campaign execution, Q&A testing and conversion measurement
• Quick learner, metrics driven, highly inquisitive
• Strong project management skills – organized, agile and focused on results
• Excellent verbal communication and written skills

Preferred:

• Experience with Google Analytics, AdWords, Salesloft, Pardot and InsightSquared a plus
• Knowledge of MODX or WordPress and/or skills in HTML a plus
• Certified Salesforce Administrator desirable