Sales Development Manager

Medallia is the customer experience management company. Founded in 2001, the company is trusted by the world’s leading brands including Verizon, Macy’s, Sephora, Honeywell, Four Seasons, Sodexo, and Mercedes to improve customer experiences. Medallia’s Software-as-a-Service (SaaS) application enables companies to capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action everywhere.

Take our rapidly-growing Sales Development team under your wing and pay a critical role in building a world-class Sales Development organization.

Coach/Mentor

• Develop the reps personally and professionally and provide the guidance they need to reach the next step in their careers--their success is your success!
• Lead Sales Development meetings and role play sessions with the team
• Advise reps as they formulate messaging and execute prospecting campaigns to secure new meetings; you aren't afraid to get your hands dirty and jump on calls with your reps

Grow and Scale the Team

• Shape the ideal profile for future Medallia Sales Development Reps
• Identify high potential SDR candidates--you know sales talent when you see it!
• Ramp new team members into high-performing sales stars

Partner with the field

• Build strong relationships with Sales Directors and executives and become a trusted partner to the field
• Act as the critical link between the field and the SDRs and provide updates from regional team meetings

• A passion for sales and developing others
• 1-2 years managing a growing Sales Development team
• Experience recruiting, interviewing, and hiring SDRs or a similar role
• Positive, confident, outgoing, ambitious, fearless, competitive, creative, driven and focused
• Excellent executive communication and interpersonal skills, both written and verbal
• Strong computer skills including MS Office and Google Products
• Salesforce.com experience (or similar)
• Previous experience in Enterprise B2B software/SaaS lead gen or inside sales, with a proven track record exceeding quota, a plus
• Bachelors Degree required