Field Support Manager

As an established community partner, Maxim Healthcare Services is focused on patients and dedicated to delivering quality patient care and service--all supported by a nationwide network of experienced healthcare professionals and staff.

• Consistently models company’s philosophy of customer service and compliance
• Establishes and maintains effective channels of communication within the office as well as with clients, Caregivers, and Field Support Team Members
• Collaborates with the Business Development, Sales, Recruitment, and Clinical team to ensure appropriate and effective operational methods and best practices are used to support the office
• Implements, develops, and oversees best practices, tools, and processes in accordance with company, federal, state, local and accreditation standards
• Demonstrates excellent knowledge of company and office policies and procedures (Administrative, Clinical, Billing, Human Resources, etc.)
• Oversees caregiver and field staff onboarding experience including orientation, payroll, credentialing, etc.
• Ensures caregivers meet all requirements prior to working in the field, including all C10 requirements
• Implements ongoing activities related to Homecare Quality Metrics (HQM) and scorecard management
• Participates heavily in Clinical Plan Of Correction (CPOC) process
• Interviews and selects new team members
• Manages team member development, including training and continuing education
• Oversees office payroll and billing processes and makes sure all issues are resolved promptly
• Performs quality assurance to ensure that all processes are accurate and effective.
• Oversees that medical records management processes are in compliance with federal, state, and local guidelines/regulations
• Oversees office spending/delivery cost
• Coordinates responses and processing of unemployment and workers’ compensation claims
• Manages facility and collaborates with the corporate Real Estate team to ensure alignment with building policies. Monitors office equipment and usage.
• Participates in office Red Zone meetings
• Responsible for working with the Revenue Cycle team at headquarters regarding collection process and managing accounts receivable
• Manages team member development, including coaching, training, and continuing education
• Obtains insurance verifications/denials, authorizations for services, and verifications of eligibility for clients
• Works with the Contracts and Licensing departments to coordinate and maintain proper certifications and licenses
• Manages the grievance process
• Responsible for entering incident reports into database
• Meets and maintains HIPAA regulations in regards to Protected Health Information (PHI)
• Generates and utilizes reports; payroll, billing, financial, HR, etc.
• Performs other duties as assigned

• Undergraduate degree preferred in Business, Marketing, Management, Communication Provider Relations, Human Resources, Healthcare Administration or RN degree
• Minimum of one (1) year of operations or administrative experience in healthcare preferred
• Experience with supervising professional and administrative personnel
• Strong understanding of organizational and financial structure
• Strong interpersonal skills
• Must be organized and able to adapt in a dynamic, fast paced environment
• Must meet federal, state, and local, requirements
• Must possess and retain knowledge of federal, state, and local and accreditation home care standards
• Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills.
• Proficiency with computers, including Microsoft Office
• Must meet federal, state, and local requirements