Director

L'Oréal, the world leader in cosmetics, is synonymous with beauty, innovation and scientific excellence in more than 130 countries.

As the leader in the beauty industry, our success is a direct result of our unequaled employees. L’Oréal is always looking for talented and ambitious minds to help build our beauty into something even better.

• Creates and articulates the Division Vision for Retail Customer Experience, incorporating input from key stakeholders. Creates strategies and initiatives to deliver against vision and goals. Prioritizes initiatives and secures and allocates resources. Develops specific action plans with goals, timing and accountabilities.

• Seeks, secures and analyzes information to inform strategies and plans, including industry best practices, competitive and retailer initiatives, consumer market research, innovations in customer experience and service etc.

• Establishes metrics, goals and reporting to measure impact of Beauty Advisor and Customer Experience initiatives and enable optimization.

• Oversees and executes division –wide systems and processes and initiatives (Beauty Advisor Talent Analysis, Salesforce.com, Customer Experience Measurement and Diagnosis)

• Manage and develop small team

• Potential for high visibility with Top Luxe Management.

• Managerial experience in Retail or Service industries e.g. in Marketing, Sales, Education/Training, HR, Recruiting.
• Strong communication, interpersonal and project management skills.
• Solid analytical skills.
• Willingness and ability to learn quickly, and a positive, energetic attitude.
• Sales team management is preferred but not required
• BA required