Customer Service Associate

Leggett & Platt, which pioneered sleep technology when it introduced its bedspring more than 125 years ago, is an S&P 500 diversified manufacturer. Serving a broad suite of customers that comprise a "Who's Who" of U.S. companies, Leggett & Platt conceives, designs, and produces a diverse array of products that can be found in most homes, offices, and vehicles. Founded in 1883, the company is made up of 20 business units, 18,000 employee-partners, and 130 facilities in 17 countries.

Leggett & Platt, Incorporated is seeking a Customer Service Associate for our Talbot Industries branch in Neosho, MO. This vital role is responsible for delivery of excellent customer service through accurate processing of orders, communication, and coordinating with other departments. The ideal candidate will be flexible to change in a fast-paced environment, believe in continuous improvement and desire a career challenge.

• Serve as first point of customer contact for pricing, product, and scheduling inquiries
• Build and maintain long-term business relationships with clients
• Confer with customers throughout production; solicit additional information, forward/review proofs, and obtain approval of materials
• Coordinate orders cross-functionally with marketing, sales engineering, purchasing and manufacturing
• Facilitate resolution of delivery or manufacturing issues; engage appropriate departments, make recommendations on appropriate response and communicate resolution to customers
• Maintain files and records regarding customer products and pricing
• Work with Accounts Receivable on customer payment issues and discrepancies

We’re looking for someone who can provide genuine, friendly, and empathetic customer service. The successful candidate will have a proven track record for working collaboratively with multiple departments and/or groups as well as demonstrated leadership skills.

• 1-3 years of Customer Service and/or Project Lead experience
• Excellent phone, communication and conflict resolution skills
• Strong problem solving and analytical skills
• Microsoft Office proficiency, particularly Excel
• Ability to work with inventory control and order entry software