Customer Success Manager
Leanplum
(San Francisco, California)Leanplum is the most complete mobile marketing platform, designed for intelligent action. Its integrated solution delivers meaningful engagement across messaging and the in-app experience. Leanplum offers Messaging, Automation, App Editing, Personalization, A/B Testing, and Analytics.
- Has ownership of the day-to-day relationship with a portfolio of enterprise customers
- Maintains an excellent retention rate and drives adoption of Leanplum across accounts
- Onboards new customers by guiding them through the kickoff process and ensuring proper implementation
- Develops a strong understanding of the customer’s business and use cases
- Provides consultation on the use of Leanplum based on client’s specific use cases
- Develops a network of champions within each account through education, coaching and troubleshooting.
- Enlightens customers with learnings captured from their own data and experiments
- Conducts regular on-site and/or remote business reviews to recap usage and to further engage the client
- Handles urgent customer concerns and escalates internally when necessary
- Has intimate knowledge on the client’s current use of Leanplum and educates them on new features they are not using to possibly uncover new business opportunities
- Excellent interpersonal skills
- Strong communicator in both presenting and writing
- Highly consultative with savvy business acumen
- Persistence to build relationships where none exists
- Ability to multi-task and prioritize
- Strong technical aptitude and ability to learn
- 2+ years experience in Account Management or Customer Success
- Experience in Mobile or SaaS a plus
- 4 yr degree or higher (CS or Business a plus)
Benefits | Benefits included |
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Additional Notes on Compensation
Competitive Salaries, Health, vision, and dental insurance, Unlimited vacation.
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