Technical Support

Since 1987, Laserfiche Enterprise Content Management software has been trusted by more than 35,000 organizations worldwide to manage, secure and share information. As a privately-held company based in California, Laserfiche develops solutions for capture, workflow, forms, e-signatures and case management that help organizations drive business value—and make timely, informed decisions.

This position involves working with our resellers and customers in a variety of industries such as financial services, government, and education. It is an excellent opportunity for intelligent, outgoing, and self-motivated persons seeking rapid professional development in a growing software development company! If you want to utilize effective communications skills, tackle tough challenges through problem solving, and develop critical thinking skills that will last you a lifetime, come join Laserfiche’s Technical Support team!

• Diagnosing issues that arise through the usage of our software in customers' production and development environments
• Working with the Laserfiche development team to troubleshoot more complex issues
• Software testing and bug verification as major releases near
• Developing strong working relationships with resellers, customers, and Laserfiche team members

• 4-year degree (BA, BS)
• Knowledge of Windows client/server operating systems (IIS troubleshooting, Microsoft SQL Server and JavaScript a plus)
• Experience with TCP/IP-based networking
• Exceptional problem-solving and people skills
• Communicate effectively both in person and on the phone
• Think with a clear mind and originate clever and useful solutions
• Ask the right questions
• Maintain professionalism
• Intelligence, motivation, and collaborative attitude