Customer Service

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners.

The position will engage and partner with Operations, the client Online Store and/or the client Retail.

• Candidate in this role will manage credit card disputes.
• Research, assign and/or escalate disputes to internal customers.
• Perform monthly reconciliations and reporting.
• Prepare responses, and conducting audits to review and escalate cases

• High School Diploma or equivalent
• Must have 1+ years experience in similar role/credit card disputes
• Excellent customer service and call center experience required
• Ability to communicate effectively both orally and in writing.
• Strong interpersonal, strong negotiating and mathematical skills.
• Ability to multi-task with strong organizational skills with attention to detail.
• General knowledge of accounting principles preferred
• Intermediate to advance Microsoft Office Word, Excel required.
• Strong problem and analytical skills and exercises judgment within defined standard operating procedures to determine appropriate action.