Senior IT Support Administrator

The Kapor Center for Social Impact (The Kapor Center) is a family of groundbreaking organizations that pursue innovative strategies to leverage capital, talent and technology for positive social impact. The Kapor Center encompasses a private foundation, an investment partnership, and a non-profit 501(c)(3), plus supporting corporate entities.

The Kapor Center for Social Impact is looking for an experienced IT support professional who shares a passion for our mission and has the system and desktop support experience to provide excellent operational support. Competitive candidates will have 5+ years of experience with a demonstrated track record of supporting small to mid-sized organizations in a range of technical needs. Successful candidates will be personally and professionally aligned with The Kapor Center for Social Impact’s unique, values-driven culture, which is highly attuned to social justice and presumes that fairness is central to any definition of corporate success.

• With light guidance, monitor the ticket queue and provide desktop support to the center’s 30-50 users.
• Work with the Director of IT in the creation and support of computer tools used by 400-600 high school scholars during LPFI’s five week, intensive, summer program, SMASH.
• Provide escalation support and supervision of 3-5 seasonal remote, IT support positions.
• Support, monitor and maintain server resources, both local and hosted.
• Create and provide documentation and user training for the organization’s technical resources in conjunction with the Director of IT
• Work on infrastructure growth and maintenance projects, as assigned.
• Other duties as needed or required.

• Five years of experience supporting a range of environments, including Windows, OSX, MS Office & Google Apps.
• Consistent and clear communication skills.
• A user support approach centered on facilitating the organization’s mission.
• Experience using a ticketing system.
• Experience with imaging software and processes.
• Periodic evening/night/weekend work as required for emergency support and events. (Roughly once a month)
• Ability to deal with confidential information and/or issues using discretion and judgment.
• Experience working with both client and server backup software.
• Preferred qualifications:
• Experience with virtualization, especially VirtualBox.
• Experience managing projects using stardard tools such as MS Project, Asana, BaseCamp or P3.
• Clustering and business continuity experience.
• Personal Attributes and Characteristics:
• Ideal candidates will also demonstrate the following:
• Ability to work in a dynamic office with diverse co-workers and a highly entrepreneurial culture.
• Deep and authentic commitment to our organizational values:
• We extend TRUST and CARE from day one.
• We operate with PERSONAL INTEGRITY at every turn.
• Our DIVERSITY is critical to our success.
• We create and pursue OPPORTUNITIES that further our mission.
• We appreciate and uphold our unique organizational CULTURE.
• We prioritize working with individuals and organizations that share values similar to ours.
• Innovative and creative thinker who is not afraid to try something new and inspire others.
• Very high level of personal and professional integrity and trustworthiness.
• Strong work ethic with minimal need for direction.
• Work well independently as well as part of a team.
• A desire to work and grow in a fast-paced and fun environment.