Forward Deployed Engineer

We're Jut, a data analytics platform built for the enterprise and backed by the creative muscle of the open source community. We're taking a new approach to big data that's open, more programmable, and targeted at specific real-world problems.

**Summary** * This role exists to ensure that all of our customers are successful with their Jut deployments. We’ve built an incredibly powerful analytics platform and need to make sure users are tapping into this power to maximizes Jut’s impact in their organization. * This is the sole customer facing team at Jut and as such, this role is the best parts of sales, part support and part account management. This is a technical customer facing role where your product expertise will be a key factor in customer success. **Responsibilities** * Customers, customers, customers * Be the main point of contact for customers and evaluators to ensure an awesome customer experience with Jut - work to delight customers both pre-sale & post-sale * Help customers fix technical challenges (there is little chance of customer delight if the product is not working) * Help customers understand how they could maximize their usage of Jut in their organizations * Deliver product demos and other product centric webinars * Improve the Organization & the Product * Collect, collate and present product feedback from users and work with Product Management and Engineering in order to shape product direction * Develop and execute a backlog of projects and experiments to improve Customer Success metrics * Assist with growth experiments to understand what actions drive adoption and usage and improve evaluator on-boarding, conversion and retention rates * Work closely with product and engineering to achieve the goals above, from a relationship perspective (embody the voice of the customer internally to help shape our decisions) * Cultivate customers success stories for use in website, speaking engagements, etc **Measure & Scale** * Help define success measurements for Customer Success including a measure of a customer satisfaction (or NPS), customer conversion and retention and product usage metrics * Scale the impact of Customer Success by creating scalable systems, processes and customer facing material to improve customer experience. Content could include knowledge base articles, tutorials, best practice guides, quick video overviews, solution guides, upgrade guides, etc. **Measurements** * Naturally we will be using our own analytics platform extensively internally to measure and improve our work. We are focused on holistic measurements shared within the organization so that we are all working towards common objectives; you will have a dramatic impact upon these measurements. These metrics will likely include the following: * Product usage: we want our customers to engage more and more with our product and you job will be assist in driving great product usage * NPS or satisfaction: a measure of customer satisfaction or NPS * Land: (evaluator conversion rate) continually improvement of rate at which evaluators decide to purchase Jut * Expand: assist with product penetration Secondary measurements could also include items such as: * Contact rates: reducing customer contact rates while growing conversion rates (optimizing & build to scale) * Success stories: we need to broadly share the stories of success and this role will need to cultivate and capture those stories

**Requirements** You would be a perfect fit if you… * Love getting into deep technology challenges which you can explain in a way your grandparents can understand * Love helping customers fix problems and make the most of technology * Have a proven ability to understand complex technology and articulate the value in a clear manner * Enjoy influencing product development * Relish making data based decisions and recommendations * You’re a natural born communicator and collaborator * Passion, curiosity, a sense of humor and a desire to leave a mark * Have worked selling or supporting web based enterprise software (bonus points for doing this with big data, analytics or database software) * 4 or more years in a customer facing sales engineering, technical support or similar role Have a mix of some of these: Technical background including: * Intermediate skills in operating systems & networking * Database experience including Hadoop, no-SQL or SQL * Knowledge of HTML, XML, JavaScript and CSS * Node.js experience * Experience with RESTful API * Basic understanding of UNIX commands (for search, and other command line features) * AWS experience * Experience supporting Java applications * Experience in data analytics / big data * Working knowledge of DevOps, IT automation, build and release management, etc * Bachelor's Degree in Computer Science or equivalent demonstrated experience