General Manager, Retail Mall

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 60,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.

JLL is in need of General Manager, Retail Mall for Green Bay, Wisconsin. Please see job functions/qualifications stated below.

Management, Operations and Marketing

• Maintain safety, cleanliness and integrity of all areas of all buildings, systems and equipment for all property users.
• Prepare team to respond in emergency and crisis situations.
• Have thorough knowledge of area market including all competitive properties and area demographics.
• Develop and maintain an appropriate level of involvement in community affairs and activities representing both the property’s interest and the interest of Jones Lang LaSalle.
• Enforce all tenant lease requirements.
• Manage the activities of the property’s marketing manager in conjunction with the regional marketing manager.
• Establish an effective working relationship with all department store managers and other key merchants, including specialty tenants to understand and drive sales.

Leasing

• Work in conjunction with property’s Leasing Specialist to execute new and renewal leases to meet or exceed client objectives.
• Direct activities of specialty leasing function to optimize temporary tenant and cart occupancy to maximize property revenue.
• Develop and maintain an effective working relationship with the property’s leasing specialist to ensure budgeted leasing activity occurs.
• Negotiate all tenant rent reduction or termination requests.
• Financial Performance and Reporting
• Achieve budgeted net operating income for property.
• Manage property’s capital to budgeted levels
• Direct the preparation and implementation of all annual financial reports including budgets, management plan, marketing plan, marketing budget, and annual report.
• Direct the preparation and submission to asset manager of all monthly/quarterly financial reports, forecasts and sales reports.
• Monitor the collections of all rents and execute appropriate collection process.

Client Relationships

• Establish and maintain an effective working relationship with the property’s asset manager.
• Function as primary point of contact to asset manager for all issues relating to the property.
• Interact frequently with property’s regional managers and leasing organization to ensure consistent high quality interaction with asset management firm.
• Formally communicate as appropriate with asset manager to inform him/her of activities at the property to enhance his/her opinion of the quality of management services delivered by Jones Lang LaSalle.

Employee Motivation and Development

• Direct and supervise the activities of all property employees.
• Develop a personnel action plan for each direct report to identify opportunities for further career development. Ensure that all supervisory employees do the same for their direct reports.
• Provide regular feedback to employees via annual performance objectives, mid-year reviews, annual reviews and other communication mechanisms.
• Coordinate appropriate training for property personnel.

Competencies

• Managerial Courage – provides current, direct, complete and actionable positive and correctional feedback to others. Faces up to people problems quickly and directly.
• Customer Focus – is dedicated to meeting customer’s expectations and acts with customer in mind.
• Planning & Organizing – establishes course of action for team to accomplish goals and evaluates results. Develops schedules and task/people assignments. Uses resources effectively and efficiently.
• Motivating Others/Directing Others – creates a climate in which people want to do their best and empowers others. Is good at establishing clear directions; distributes the workload appropriately; a clear communicator.
• Developing Others – provides challenging and stretching tasks and assignments, is aware of each direct report’s career goals and is a people builder.
• Written/Oral Communications – is able to write and speak clearly and succinctly in a variety of communication settings and styles;
• Problem Solving – uses logic and methods to solve difficult problems with effective solutions; looks beyond the obvious and doesn’t stop at the first answers.
• Time Management – uses his/her time effectively and efficiently; concentrates efforts on the more important priorities; can attend to a broader range of activities.
• Financially Astute – Thorough understanding of retail accounting principles including recovery ratios and methods, accrual and cash basis accounting, reading and understanding financial statements, lease language interpretation and budgeting and forecasting.

Qualifications

• B.A. / B.S.
• 5-10 years experience in retail property management
• Understanding of financial aspects of property performance
• Competency using Microsoft Office, navigating the internet, general use of personal computer