General Manager, Property Management

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 60,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.

**Summary:** The General Manager (GM) functions as the professional-in-charge of the specific asset(s) under management. As the lead professional, the GM is responsible for all aspects of client and tenant satisfaction. The GM is responsible for working directly with the client to ensure a thorough understanding of its investment objectives and the development of acceptable property-specific strategic plans and operating and capital budgets. Once developed, the GM must oversee the implementation of approved initiatives and programs by managing and coordinating the efforts of the property team. The GM is responsible for the management, supervision, and professional development of all building personnel. S/he ensures 100% compliance with JLL evaluation process and coordinates with immediate supervisor and HR to address any personnel performance issues. **Roles & Responsibilities:** * Develops and implements the Management Plan for assigned assets. * Directly supervises employees reporting to the assigned buildings. Establishes written goals and objectives for direct reports and conducts periodic formal and informal performance evaluations. Develops training program and career path for property employees. * Prepares and/or reviews the annual jurisdictional forms and filings as required. * Prepares the final budget documentation Plans and administers budget for the office building(s). * Inspects facilities and equipment to determine extent of service and equipment required. Recommends, justifies, develops and coordinates projects that enhance the value of the office buildings. * Works with Chief Engineer to assign employees to duties such as maintenance, repair, or renovation and obtains bids for additional work from outside contractors, pursuant to client and JLL guidelines. * Oversees tenant improvement construction projects. * Supports Leasing Specialist in the preparation of lease and/or rental agreements and is responsible for lease administration process. * Maintains intimate knowledge of lease agreements; ensures compliance from an accounting standpoint and acts upon from an operations point of view. * Works with accounting to manage the accounting process and directs on-site bookkeeping functions and collection process. * Assist in the development of written policies and procedures for tenant rent collections and extension of credit terms to tenants within client parameters. * Prepares and/or reviews adjustments to tenant billing process. Has a strong knowledge and understanding of CPI increases, escalations, recoveries, special, etc. * Arranges for alterations to, or maintenance, upkeep, or reconditioning of facilities as specified in the operating budget, management plan and/or management services agreement and of leased premises as dictated by lessee's agreement. * Employs or contracts for onsite management and engineering personnel, as delineated within the operating budget, management plan and/or management services agreement. Submits hiring recommendations to Group Manager for approval. * Competitively bids and prepares all service contracts to assure high quality and cost effective services. * Maintains role as secondary contact for tenants relative to tenant service requests. Proactively meets with tenant representatives on scheduled basis. * Prepares and/or reviews financial statements and reports on status of office buildings such as occupancy rates and dates of expiration of leases. * Prepares and/or reviews financial reports for client on monthly, quarterly and annual basis complying with requirements in management services agreement, with copy to the Group Manager. Analyzes financial statements to project future financial position and budget requirements. * Prepares and/or reviews periodic inventory of building contents and property condition, and forwards listing to client for review. * Prepares annual submissions for the JLL Property Awards Program and industry awards. * Directs the development, revision and implementation of property manuals and on-line systems. * Ensure that emergency evacuation procedures are in place and life safety systems are operating effectively. * Coordinates response to more complicated tenant service requests and assures follow-up. Responds to lease-related concerns. * Establishes, communicates and manages the tenant move-in/move-out process to minimize disruption to established tenants. * Assists Chief Engineer in meeting the assigned criteria within the Operations Audit. Assures compliance with Management Audit with the assistance of the Property Administrator. Assures compliance with Jones Lang LaSalle policies, procedures and standard practices. * Oversees the Property Administrator in the preparation of office equipment leases and maintenance agreements. * Assures that appropriate insurance requirements are in place for all properties. * Cross-sells all JLL services. * Participates in regional and national property management initiatives. * LEED AP/Accreditation desired. * Other duties may be assigned.

* High school diploma or general education degree (GED) is required. Associates or Bachelor degree strongly preferred and advanced degree a plus. * Industry accreditation and/or designation preferred. * Minimum of ten (10) years of commercial real estate or property management experience including budget preparation/financial reporting, familiarity with building systems, lease negotiation, documentation and administration. * Three to four years’ experience at managing people; specifically a staff of three (3) or more for at least four (4) years. * Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.), general business periodicals, professional journals, technical procedures, or government regulations. * Ability to produce well-written reports, business correspondence and procedure manuals. * Ability to effectively present information and respond to questions from senior level management, clients, customers, peers and the general public. * Ability to calculate figures and amounts such as discounts, interest, commissions, prorations, percentages, basic calculation of measurement of rent, parking fees, late fees, and volume. * Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with variety of concrete variables in situations where only limited standardization exists. * Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as standard for JLL or requested by the Client. Must have working knowledge in various budget applications.