Social Community Manager

J. Walter Thompson Worldwide, the world’s best-known marketing communications brand, has been creating pioneering solutions that build enduring brands and business for more than 150 years.

• Develop and manage a community
• Create marketing programs to drive platform adoption and engagement leveraging multiple in-app, online and offline channels
• Understand customer business needs and craft strategies to cement Talkdesk as a value added partner
• Work with our customer base to understand their needs and help them succeed
• Assist in driving process to help onboard them and provide ongoing support while nurturing long-term partnerships
• Ensure that our customers get the most out of their investment in Talkdesk
• Understand why customers use Talkdesk and how they can derive more value from the product
• Find opportunities for customers to increase their usage of Talkdesk
• Discover gaps in the customer experience that may lead to customer attrition and work cross-functionally with others to address such gaps
• Provide feedback to the product team concerning customers’ requests for product enhancements

• 3+ years of experience as a Community Manager, Customer Marketing professional or similar role in a SaaS business
• Proven ability to understand progressive technology
• Demonstrated experience in building and managing a compelling community
• Engaging personality, polished verbal and written communication skills and meticulous attention to detail
• Experience in putting processes in place that mitigate churn, drive renewals and create other revenue producing behavior
• Experience in interpreting data and deriving insights that drive customer value
• Highly organized self-starter that runs towards opportunities
• Ability to work cross-functionally in a fast-paced startup environment
• MBA a plus
• Wine and/or Adult Beverage industry is an A+