Operations Analyst - Delivery Manager Job

IRI is a leading provider of big data, predictive analytics and forward-looking insights that help CPG, OTC healthcare, retailers and media companies to grow their businesses.

The Operations Analyst/Delivery Manager is responsible for assigned client account deliverables, providing internal and external communication, leading meetings and issue resolutions, providing database and industry expertise, and consulting on delivery process.

• Lead client account issue resolution and communicate resolutions and explanations were appropriate.
• Prepare and present weekly reviews of CIPs to with trends and action plans for improvement.
• Manage capacity needs, communicate timing of request, negotiate alternatives, and provide escalation support.
• Manage new work requests, work order changes, and provide expertise where appropriate.
• Manage all scheduled and ad hoc client deliverables.
• Engage appropriate Operational Process group for process expertise.
• Identify process improvement opportunities and best practice sharing.
• Provide restatement project leadership/expertise and act as project leader in managing timelines and feedback
• Consult and create custom hierarchies as needed for the client.
• Manage cross-functional support teams, ensuring project timelines and responsibilities are communicated and enforced.
• Facilitate new business and provide process input/expertise.
• Investigate issues and support ILD.
• Facilitate issue resolution for all downstream products and deliverables.
• Provide guidance to and mentorship for offshore Delivery and Production personnel.

• Outstanding verbal and written communication skills
• Excellent project management skills
• Strong critical thinking and problem solving skills
• Ability to lead internal teams, enforce compliance , and assure follow-through
• Strong organizational skills
• Flexibility of work schedule to cover weekend work where needed
• Bachelor’s degree required